Support decisions before enrolment
Help prospective learners find eligibility, format, location and course information without searching across several pages.
For training providers
Help learners get answers before and after they enrol.
Turn course pages, joining instructions and learner guidance into managed AI support without asking your team to configure another platform.
Questions Solviro could handle
- Which course is right for my role or experience?
- When will I receive joining instructions?
- How do I access the learner portal?
- Can I move my booking to another date?
- When will my certificate be available?
- What happens if the published guidance does not answer my question?
A controlled first line of support
Answer the repeatable questions. Keep judgement with people.
Reduce repeat administration
Make approved joining, access, rescheduling and certificate guidance available while your team is teaching or offline.
Keep uncertain cases with people
When the approved content does not support an answer, Solviro uses your chosen contact route instead of inventing one.
Use what you already maintain
Connect the guidance your team already relies on.
We discover the useful public content, leave out irrelevant pages and prepare it for your approval. Nothing becomes available for answers until an authorised person approves it.
- Course catalogue and individual course pages
- Eligibility, funding and payment guidance
- Joining instructions and learner FAQs
- Portal access, rescheduling and certificate policies
Illustrative example
Customer question
When will I receive my joining instructions?
Approved sourceApproved learner FAQ: joining information is emailed five working days before the course.
Joining instructions are emailed five working days before your course. If your course starts sooner and you have not received them, use the training team's contact page.
I cannot confirm an exception from the approved guidance, so I would direct the learner to your chosen contact route.
See it for yourself
See five real questions answered from your website.
We prepare the questions before the call and show where approved content supports an answer and where Solviro should fall back.