Terms of Service

These Terms of Service govern the supply and use of Solviro, a managed AI customer-support service operated by BPS Designs Limited (we, us or our).

Solviro is offered to businesses and other organisations, not to consumers acting mainly outside their trade, business, craft or profession. If you accept these terms for an organisation, you confirm that you have authority to bind it.

Your agreement with us consists of these terms and any written proposal, order form or checkout details we provide. If there is a conflict, an expressly agreed order form takes priority over these terms.

Solviro provides a managed website chatbot, knowledge-source management, AI-generated support answers, conversation review, customer administration and related setup and support.

We create customer accounts and configure the service with you. There is no public self-service registration. The exact configuration, permitted websites, knowledge sources and assistant behaviour are those shown in your account or agreed during onboarding.

We may improve or change the service where this does not materially reduce the core service you have purchased. We may also carry out maintenance or make urgent changes for security, legal or operational reasons.

You must provide accurate business and account information and keep it current. Accounts may only be used by the people you authorise. You are responsible for their use of Solviro and for promptly telling us if access should be removed.

Login details must be kept confidential and must not be shared outside your authorised team. Tell us immediately at [email protected]if you suspect unauthorised access or another security incident.

You are responsible for:

• having the right to supply, crawl and use each website or item of content;
• reviewing knowledge and test answers before approving the assistant;
• keeping business information, prices, policies and support content accurate;
• giving your website visitors an appropriate privacy notice about the chatbot;
• selecting an appropriate lawful basis for personal data processed through it;
• using the service in accordance with applicable law and these terms; and
• maintaining a suitable human support or escalation route where needed.

You should not deliberately place special-category data, criminal-offence data, passwords, payment-card data or other unnecessarily sensitive information into chatbot messages or knowledge sources.

You must not use Solviro to:

• break the law, infringe rights, deceive, harass or cause harm;
• distribute malware, spam or unlawful or abusive material;
• probe, bypass or interfere with security or access controls;
• access another customer’s data or account;
• resell or provide the service to a third party without our written agreement;
• place unreasonable automated load on the service; or
• reverse engineer the service except where the law expressly permits it.

We may investigate suspected misuse and take proportionate action, including limiting, suspending or terminating access.

Solviro uses artificial intelligence to produce responses from approved knowledge. AI output is probabilistic. It may be incomplete, out of date or incorrect even when relevant source material is available.

Solviro is designed to use a fallback when it cannot find sufficiently relevant knowledge, but no automated system can guarantee perfect detection or accuracy. You remain responsible for reviewing the service’s suitability and for important business decisions made using its output.

The service must not be presented as a substitute for qualified legal, medical, financial or other regulated professional advice.

Unless we agree otherwise in writing, the service costs £99 per month or £990 per year. Prices exclude VAT, which is added where applicable. Payment is handled by Stripe and is normally collected in advance for the relevant billing period.

You authorise Stripe and us to collect recurring charges using the payment method provided. You must keep payment and billing details current. We may suspend a paid account if an amount remains overdue after reasonable notice.

We may change fees for a future renewal period by giving reasonable advance notice. Complimentary accounts do not create an entitlement to continued free access and may be withdrawn or converted to a paid account on reasonable notice.

Paid subscriptions renew automatically for another monthly or yearly period until cancelled. To cancel, email [email protected]before the next renewal date. Cancellation takes effect at the end of the current paid period unless we agree otherwise.

Fees already paid are not normally refundable or credited for part of a billing period, except where required by law or expressly agreed by us. Cancelling does not remove amounts that became due before cancellation took effect.

Each party must comply with applicable data-protection law. Our handling of personal data for our own business purposes is described in our Privacy Policy.

For personal data contained in your chatbot conversations, knowledge or customer workspace, you will generally be the controller and we will act as your processor. The processing lasts for the term of the service and involves hosting, organising, retrieving, transmitting to approved service providers, securing and deleting data so that we can provide Solviro.

This data may include business contact details, account identifiers, page URLs, session identifiers, support questions, chatbot responses and personal data included in customer-supplied knowledge. Data subjects may include your staff, customers, prospects and website visitors.

When acting as a processor, we will:

• process personal data only on your documented instructions and as required by law;
• ensure relevant personnel are subject to confidentiality obligations;
• apply appropriate technical and organisational security measures;
• assist reasonably with data-subject rights, incidents and compliance enquiries;
• notify you without undue delay after becoming aware of a relevant personal-data breach;
• delete or return personal data at the end of the service, subject to legal retention and backup cycles; and
• provide information reasonably required to demonstrate compliance.

You give general authorisation for us to use the service providers named in the Privacy Policy as subprocessors. We remain responsible for imposing appropriate data-protection obligations on them. Where personal data is transferred outside the UK, we will use a lawful transfer mechanism and appropriate safeguards.

Each party must protect the other’s confidential information, use it only to perform or receive the service and disclose it only to people who need it and are bound by suitable confidentiality obligations. This does not cover information that is public through no breach, was already lawfully known, is independently developed or must be disclosed by law.

We and our licensors retain all rights in Solviro, its software, branding, documentation and service-generated technology. During an active subscription, we grant you a limited, non-exclusive, non-transferable right to use the service for your internal business and customer-support purposes.

You retain rights in content you supply. You grant us and our subprocessors a limited licence to host, copy, analyse, transform and transmit that content only as needed to provide, secure and support the service.

If you provide feedback, we may use it to improve Solviro without identifying you or disclosing your confidential information.

We aim to operate Solviro with reasonable skill and care, but do not promise that it will always be uninterrupted or error-free. Unless separately agreed in writing, no service-level agreement or guaranteed response time applies.

Solviro depends on third-party hosting, database, identity, payment and AI services. Their availability and changes can affect Solviro. We may replace a provider where reasonably necessary while maintaining materially equivalent core functionality.

We may suspend access where reasonably necessary to address non-payment, a security risk, unlawful use, material breach or harm to the service or others. Where practical, we will explain the reason and give you an opportunity to remedy it.

Either party may terminate for a material breach that is not remedied within 30 days of written notice, or immediately if the other party becomes insolvent or a breach cannot reasonably be remedied.

When the service ends, your right to use it ends. Contact us before termination if you require an available export of customer data. We will delete or anonymise remaining customer data in line with our retention process, legal obligations and backup cycles.

Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any liability that cannot lawfully be excluded.

Subject to that, neither party is liable for indirect or consequential loss. We are not liable for loss of profit, revenue, anticipated savings, business, goodwill or opportunity, or for losses caused by inaccurate customer content, unauthorised use, failure to follow reasonable instructions or reliance on AI output without appropriate review.

Our total aggregate liability arising from the service in any 12-month period is limited to the fees paid or payable for Solviro during the 12 months immediately before the event giving rise to the claim.

Neither party is responsible for delay caused by events outside its reasonable control. You may not assign your agreement without our written consent. We may assign it as part of a genuine business transfer or group reorganisation.

If a provision is unenforceable, the remaining provisions continue. A delay in enforcing a right is not a waiver. No person other than the parties has rights under the Contracts (Rights of Third Parties) Act 1999.

Notices about breach or termination must be sent by email to the usual business contact, with notices to us sent to [email protected].

These terms and any non-contractual dispute are governed by the law of England and Wales. The courts of England and Wales have exclusive jurisdiction.